Upon your arrival at the hotel, we will be taking your temperature with a pistol thermometer and offering you hand sanitizer, this measure will also be in place for anybody returning from off-site activities.
You will be directed to the reception for check in, note that we are practising social distancing. During any queueing you will be comfortable in our lobby with a welcome drink. Please do not be alarmed our concierge, reception and bar staff will be wearing face masks for your reassurance and comfort.
If you are showing symptoms will be directed to an isolation area while we contact the hospital.

You will find the room with a seal in the door to indicate that it was disinfected, meets Intertek Cristal cleaning standards and nobody has re-entered since.
We are aiming for a paperless environment and will provide QR codes for You to access the directories, menus & mini bar list. There will also be extra amenities with individual hand sanitizers.

You will notice sanitation stations throughout the hotel, in particular high footfall areas where we will also increase the frequency of their cleaning. At the restaurants, bar and swimming pool decks we will aim to disinfect all chairs and tables after each individual use. There will also be social distancing measures in place, therefore, we recommend the reservation for meals, especially for parties which exceeds 5 people. As we aim to go paperless you will also find QR codes for all menus throughout the relevant areas of the hotel. We encourage cashless payments solutions.

When the time comes to leave us, simply drop your keys on the red box at reception and settle any extras, invoices can be emailed to you.

All members of staff will be retrained to Cristal International Standards and will follow strict hygiene protocols, including temperature measure upon arrival, the use of masks and the frequency of hand washing. Their works stations will also be sanitized regularly. If you require more information, please do not hesitate to contact us.